Consent to Telehealth

Last Updated: July 14, 2026

Thank you for choosing meds.you and our affiliated healthcare partner! You are viewing this form because you have elected to engage in asynchronous telemedicine visits with a licensed healthcare practitioner via a meds.you brand. Your practitioner is a board-certified physician licensed in your state.

What is Telemedicine?

Telemedicine is the delivery of healthcare services, including examination, consultation, diagnosis, and treatment, through electronic communication technologies when you (the patient) are located in a different location than your healthcare practitioner. Our Provider allows you to receive treatment from a healthcare practitioner without having to travel to another location or schedule a separate appointment and helps you avoid long wait times that you might otherwise experience at an in-person visit.

What is Asynchronous Telemedicine?

Asynchronous telemedicine is one way to deliver telemedicine. Asynchronous communication is often referred to as store-and-forward communication, where participants submit and collect data at different times. An example of asynchronous communication is a telemedicine encounter with a healthcare practitioner that involves sending photos, video, or other communications via email or text message. Asynchronous means not occurring at the same time and is different from synchronous telemedicine, which generally includes visits conducted in real-time between patients and healthcare practitioners through audio or video means (e.g., live phone calls or video-conferencing).

Our Provider platform allows for the following asynchronous telemedicine services: (1) text-based healthcare practitioner-patient interactions through short message service (SMS) and multimedia messaging service (MMS) communications; and (2) secure information collection through asynchronous store-and-forward patient questionnaires.

What are the Possible Risks to Using Asynchronous Telemedicine?

As with any medical treatment, there are potential risks associated with the use of asynchronous telemedicine. Our Provider believes that the likelihood of these risks materializing is very low. These risks may include, without limitation, the following:

• Delays in medical evaluation and consultation or treatment may occur due to deficiencies or failures of the equipment or the Internet. You may reschedule the visit with your healthcare practitioner should these interruptions occur.
• Security protocols could fail, causing a breach of privacy of personal medical information.
• Because our Provider does not have access to your complete medical records, if you do not disclose to your healthcare practitioner a full list of your medical history including diagnoses, treatments, medications/supplements, and allergies, adverse treatment, drug interactions or allergic reactions, or other negative outcomes may occur.
• Asynchronous telemedicine services are NOT emergency services and your Personal Data WILL NOT BE MONITORED 24/7. If you think you are experiencing a medical emergency, CALL 911 IMMEDIATELY.

THE CARE YOU RECEIVE WILL BE AT THE SOLE DISCRETION OF THE HEALTHCARE PRACTITIONER WHO IS TREATING YOU, WITH NO GUARANTEE OF DIAGNOSIS, TREATMENT, OR PRESCRIPTION. THE HEALTHCARE PRACTITIONER WILL DETERMINE WHETHER OR NOT THE CONDITION BEING DIAGNOSED AND/OR TREATED IS APPROPRIATE FOR THE CARE PROVIDED THROUGH AN ASYNCHRONOUS TELEMEDICINE ENCOUNTER VIA THE PLATFORM.

Your Rights and Acknowledgements

• You have the same privacy rights via asynchronous telemedicine that you would have during an in-person visit. Dissemination of any identifiable images or information from the asynchronous telemedicine visit to researchers or other entities will not occur without your written consent.
• Asynchronous telemedicine may involve electronic communication of your personal medical information to healthcare practitioners who may be located in other areas, including out of state.
• You understand that you may expect the anticipated benefits from the use of asynchronous telemedicine, but that no results can be guaranteed or assured.
• You understand that all information submitted via text message and entered by your healthcare practitioner in the platform will be part of your medical record.
• You understand that your healthcare practitioner's initial text message to you will include his/her name and credentials, and this will be recorded in the platform as part of your medical record.
• You understand you may withdraw your consent and delete your patient profile at any time by messaging us within your patient portal or emailing [email protected].
• You understand that your healthcare information may be shared in accordance with applicable Privacy Policy and regulations or laws in the state or territory in which you are located, and in the following circumstances: when a valid court order is issued for medical records; reporting suspected abuse, neglect, or domestic violence; preventing or reducing a serious threat to anyone's health or safety.

Call/Email/Text Messaging Consent

You expressly consent to allow our Provider or its healthcare practitioners to call, email, or text you (via SMS and/or MMS) with or regarding Personal Data, appointments, or similar matters related to your telemedicine encounters using the contact information you have provided. Any calls or texts to you may be placed using an auto-dialer or a pre-recorded or artificial voice, even if your number is on a do-not-call list. Your phone carrier's normal rates may apply. This is consent, not a condition of purchase. You may revoke this consent at any time by messaging us within your patient portal or emailing us at [email protected].

This Asynchronous Telemedicine Informed Consent is valid during your entire treatment with our Provider.

Physician Qualifications

All physicians and healthcare practitioners providing services through meds.you affiliated brands must:

• Hold a valid, unrestricted medical license in the state(s) in which they provide care
• Be board-certified in their respective specialty
• Maintain active malpractice insurance
• Comply with all applicable federal and state telehealth regulations
• Complete ongoing training in telehealth best practices and clinical protocols

Patient Safety Standards

Healthcare practitioners providing services through meds.you affiliated brands are required to:

• Conduct thorough patient assessments before prescribing any medication
• Review all relevant patient history, current medications, and contraindications
• Follow evidence-based prescribing guidelines
• Decline to prescribe when clinically inappropriate, regardless of patient request
• Maintain complete and accurate medical records for all patient interactions
• Respond to patient communications within clinically appropriate timeframes

Privacy and Confidentiality

All healthcare practitioners are required to maintain strict patient confidentiality in accordance with HIPAA, applicable state laws, and the privacy policies of the individual brands through which they practice. Patient information may only be shared in accordance with applicable law and the patient's informed consent.

Professional Conduct

Healthcare practitioners providing services through meds.you affiliated brands must:

• Treat all patients with dignity, respect, and without discrimination
• Communicate clearly and transparently about diagnoses, treatment options, risks, and benefits
• Disclose any conflicts of interest that may affect clinical judgment
• Refrain from prescribing controlled substances through asynchronous telemedicine where prohibited by law
• Report any adverse events, errors, or patient safety concerns to appropriate supervisory personnel immediately

Compliance

Any healthcare practitioner who violates this Code of Conduct may be suspended or terminated from providing services through meds.you affiliated brands. Serious violations may be reported to the appropriate state medical board or regulatory authority.

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